Trust & Safety

• Every host confirms their identity through Stripe before they can be paid — a real name, a real date of birth, a real bank account.
• Every host must confirm they hold whatever licence or registration their local law requires.
• Payments run through Stripe. We never see or store your card details.
• Reviews can only be written by someone who actually booked and attended that dinner. They cannot be bought or manufactured.

We want to be straight with you about this, because a vague safety page is worse than none.

• We do not inspect kitchens. We are not a food-safety authority and we do not visit homes.
• We do not verify that a host is legally permitted to host. We require them to confirm it; we cannot audit it in every jurisdiction.
• We do not run criminal background checks.
• A home cannot guarantee an allergen-free kitchen. If your allergy is severe, talk to the host before you book.

Read the reviews and the listing carefully. Ask the host anything you are unsure about — a good host will happily answer. Tell them about dietary needs when you book, not on the night.

Tell someone where you are going. Trust your instincts: if a situation feels wrong, you are free to leave at any point, and you should. Then tell us.

You are inviting strangers into your home. Set house rules in your listing and enforce them. Put away anything valuable or private. Check whether your insurance covers paying guests — most standard home policies do not. You may decline or end a booking if someone behaves badly.

If anyone is in immediate danger, call your local emergency number first. Then contact us.

For anything else — a dinner that did not happen, food that made you unwell, behaviour that crossed a line — email vincent@capital-ai.eu. We read every report. We can refund, remove listings, and close accounts, and we will tell you what we did.

Suspected food-borne illness should also be reported to your local public health authority. They can act where we cannot.